Recognizing Public Value Mark H. Moore is an English-language textbook aimed at public managers and professionals in public administration. This book provides an in-depth analysis of measuring and recognizing public value across different government sectors.
Moore closes an important knowledge gap by presenting a methodology that enables public managers to name, observe, and quantify the value they can create. He introduces the Public Value Account (PVA), an alternative approach that guides citizens’ expectations and the performance of public agencies. This model goes beyond commercial customer satisfaction and emphasizes the collective mission, fairness, and stakeholder satisfaction.
The book combines theory with practical examples from well-known administrators, and with the Public Value Scorecard it offers a tool to enhance legitimacy, support, and innovation in public organizations. It is therefore valuable for managers who want to understand how they can recognize, maintain, and expand the value they can create.
The content aligns with topics such as management, organization theory, and economics within the public domain.