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Insight into Process Management
This book provides a clear overview of managing processes within modern organizations. The content focuses on optimizing the efficiency and effectiveness of work processes.
Structure of the Book
The book consists of two parts that are pleasantly readable and suitable for professional use and self-study in Dutch.
Part I: Basics of Process Management
This part covers the PDCA cycle (plan, do, check, act) and describes the four practical steps:
- Describing Processes
- Managing Processes
- Analyzing Processes
- Improving Processes
A fictional company illustrates the application in practice.
Part II: Analyzing and Improving
The second part delves deeper into techniques such as Six Sigma, Lean Management, and systems theory. Additionally, there is a chapter dedicated to problem-solving techniques.
Practical Approach
The book focuses on daily practice and recognizable problems. The final chapter addresses the change management approach to process management, with attention to involvement and support.
Extra
In the appendix, you will find explanations on data analysis with statistical packages, aimed at decision-making based on facts.
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