This Peter Jones study book on Operations Management, emeritus professor at the University of Surrey, provides an accessible and practice-oriented introduction to the field. The book is light on quantitative techniques and focuses on realistic cases that highlight how the subject is applied in practice.
Description
Operations Management helps students to understand the relevance of operations management in practice, to master the theory, to discuss it critically, and to strengthen their knowledge through exercises. The book covers core topics in a lively style, with more than 80 cases from national and international companies, such as Microsoft, HP, Dominos, ING Bank, and IKEA.
Research perspectives, learning outcomes, and chapter overviews support the learning process, while extensive online resources such as animations, video interviews, and quizzes provide further depth.
Additional online resources
For students: animations with audio explanations, a library of operational practice videos, web activities, multiple-choice questions, linked scholarly articles, and a flashcard vocabulary list.
For instructors: videos tailored to each chapter, customizable PowerPoint presentations, an instructor’s guide, tutorial activities, answers to discussion questions, and a test bank.
Product specifications
- Author: Peter Jones (Emeritus Professor in Hospitality Management, Surrey Business School)
- Publisher: Oxford University Press
- Publication date: December 24, 2019
- Number of pages: 472
- ISBN: 9780198724353
- Theme: Business strategy
- BISAC: BUSINESS & ECONOMICS / Strategic Planning
About the author
Prof. Peter Jones leads the Hospitality and Food Management Group at the University of Surrey. He has extensive experience in operations management and has written multiple textbooks in this field. His research covers topics such as mass customization, statistical process control, and revenue management. In addition, he is active as a consultant and regularly publishes subject-focused columns and blogs.