Managing the Unexpected: Sustained Performance in a Complex World Karl E. Weick and Kathleen M. Sutcliffe is an English-language study book that addresses effectively dealing with unexpected situations within organizations. This book is suitable for professionals who want to understand how companies achieve sustainable performance in turbulent circumstances.
The book offers a renewed approach to managing the unexpected and discusses examples such as bank failures and quality problems, in which organizations often have to cope with unexpected crises. Using high reliability organizations (HRO’s), such as commercial aviation and emergency services, it describes how continuity and resilience can be improved. The insights help organizations anticipate and respond to unforeseen events, which is essential for achieving sustained performance.
This reference work connects to topics such as management techniques within BUSINESS & ECONOMICS and offers valuable tools for strengthening organizational resilience against the unexpected.