This study book addresses intercultural communication in healthcare and is intended for students and professionals who want to provide good care to patients from different cultural backgrounds. The book offers practical tools to promote effective communication and understanding, which is essential for improving quality of care and patient satisfaction.
By providing insight into cultural values, norms, and communication models from medical and cultural anthropology, the book helps caregivers develop intercultural sensitivity. It includes case studies, reflection questions, and assignments tailored to concrete intercultural situations in healthcare practice.
The second edition has been expanded with topics such as bias, implicit bias, and relevance in the COVID-19 context, including new case studies and illustrations. This reference work thus supports professionals in providing good care to a diverse patient population.