This compact Hospitality English course is intended for adults who want to develop English language skills for work in the hotel and hospitality industry. The course focuses specifically on front office employees and other staff who want to communicate confidently to ensure guest satisfaction.
- 24 clear units cover everyday practical situations such as welcoming guests, taking breakfast and bar orders, handling complaints, and processing guest requests.
- Each 4-page unit includes a clear photo story with relevant functional language and practical communication examples.
- The handy course book also provides vocabulary lists, example emails, an answer key, and a pronunciation guide to support independent learning.
- Online audio supports the course with additional listening exercises per unit.
The product consists of: 1 paperback and 1 CD audio. Suitable for anyone who needs English in the hotel and hospitality sector.