Geschäftliche telefonate

"Geschaftliche Telefonate" offers a comprehensive guide for anyone who needs German in business contexts, such as students in vocational and higher professional education. The book teaches you how to use the telephone effectively and how to communicate correctly and without hesitation in flawless German.

This learning tool is relevant for education professionals and those in commercial jobs who want to perfect their telephone communication. The language level varies, so both beginners and advanced users can benefit from it.

Content and structure:

Ten chapters focus on specific aspects of business telephony, such as preparation, opening and closing techniques, call forwarding, customer service, requests and offers, making appointments, orders and reservations, and complaint handling.

Rich situational sketches with practical guidelines, appropriate idiom and assignments that encourage the application of what has been learned in realistic scenarios.

Intertaal, the reliable supplier, guarantees fast delivery of this valuable tool that contributes to professional growth and efficiency in business communication.