The visionary CEO of Zappos shows how a strong focus on company culture can lead to exceptional success.
Key principles:
- New employees receive $2000 to quit if they don't fit in.
- Customer service is the core of the entire company, not just a department.
- Company culture is number one.
- Use of scientific insights about happiness in business policy.
- Personal and professional growth of employees is encouraged.
- Pursuing a positive impact on the world, with profit-making as a secondary result.
Zappos.com, an online retailer with annual revenue of more than $1 billion, operates according to this approach.
Tony Hsieh, who in 1999 sold his company LinkExchange to Microsoft for $265 million, later became an advisor, investor, and ultimately CEO of Zappos.
In 2009, Zappos was ranked in Fortune's top 25 best places to work and was acquired by Amazon that year for more than $1.2 billion.
In his first book, Tony Hsieh shares business lessons from diverse experiences, from a lemonade stand and pizza business to LinkExchange and Zappos. He demonstrates that happiness can be the foundation for profit, passion, and meaning in both work and life.
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