This New York Times bestseller and classic in the field of business communication has been fully updated for the modern world, where effective communication is crucial. Crucial Conversations provides powerful skills to conduct any conversation, especially the difficult ones, successfully.
Contents
The book teaches you in an accessible and entertaining way how to communicate persuasively without being aggressive. It offers tools to restore dialogue when conversations stall due to anger or withdrawal. In addition, it contains practical techniques for managing high-stakes conversations, regardless of the topic or conversation partner.
New in this edition
- How to respond when someone wants to start a crucial conversation with you
- Recognizing and bridging the time gap between problem identification and discussion
- Communicating more effectively through digital channels
Application and target audiences
This book is suitable for professional use, education, and self-study. It helps improve relationships and outcomes, both at work and in private life. The language is clear and accessible, aimed at adults who want to strengthen their communication skills.
Delivery
Intertaal is your reliable supplier and guarantees fast delivery of this valuable learning tool.