An Introduction to Interaction: Understanding Talk in the Workplace and Everyday Life Associate Professor Angela Cora Garcia is an English-language textbook that focuses on conversation analysis. This book is suitable for students in higher education who want to delve into the theory and methodology of spoken interaction.
This edition provides a clear introduction to interaction, with practice-oriented examples from everyday life and the workplace. It covers data collection, analytical techniques, and applications in various institutional contexts, such as media, business studies, education, healthcare, and law.
The second, expanded edition includes new chapters on interaction in psychotherapy, education, and language learning. In addition, there is attention to communication in care, customer service, meetings, job interviews, and online interaction via social media and livestreams. Research on languages such as French, German, Italian, Arabic, Korean, and Japanese is also discussed, with a focus on multimodal analyses in which body language and spoken language are integrated.
This study book on workplace and everyday talk includes exercises, reading tips, and a companion website with study materials. It offers a complete overview and up-to-date insights into conversation analysis, aimed at practical application and academic use.
The content connects with fields such as semantics, discourse analysis, sociolinguistics, and linguistics.