Business communication Dutch workbook

ZCN serves as the successor to Nedweb Business Communication and serves as the standard reference for Dutch in the third year of vocational secondary education (BSO) in Office-Sales and Technical Secondary Education (TSO) in Languages. This learning resource offers a practical and effective way to develop essential communication skills, with a special focus on the Dutch language, which is essential for both educational and professional environments.

Modules: Exploration and Application

ZCN consists of ten comprehensive modules that cover specific aspects of communication:

Intent

Corporate identity

Agreements, standards and etiquette

Manuals

To call

Handling complaints

Welcoming, introducing and guiding (also suitable for after-school care)

Participate in conversations

Sales conversations (specifically for the Sales and TSO direction)

Written communication (especially for Office and TSO)

Each module offers students a range of practical assignments, preparing them for a business project at the end of the module. These assignments are applied within the context of their own company, enabling them to directly apply theoretical knowledge in a realistic work environment. At the end of the workbook, students can review the theory via concise, accessible pages, allowing them to effectively review and consolidate the acquired knowledge.

Thanks to Intertaal's reliable service, you can count on fast delivery of this valuable educational resource. This, combined with its high quality, makes ZCN an indispensable reference for anyone looking to improve their professional business communication.