Telephoning B1–B2: Professionalism on the Phone
Business English | Level B1–B2 | DELTA Business Communication Skills
In an international work environment, telephoning in English remains a crucial skill. Unlike email, where one has time to rephrase sentences, a phone conversation requires direct clarity, a sharp listening ear, and the right professional tone. The study book Telephoning B1–B2 is specifically developed to support professionals and students in developing this spontaneous communication power.
This learning material does not focus on general vocabulary, but on functional language that is directly applicable in the workplace. Users learn how to effectively open conversations, clearly structure information, and professionally handle complaints or misunderstandings. By emphasizing realistic scenarios, the learner builds the confidence needed for successful international interaction.
Key skills in this book
- Optimizing listening skills within a business context.
- Professionally starting, structuring, and ending conversations.
- Handling both incoming and outgoing calls.
- Accurately taking and passing on messages.
- De-escalating problems and resolving language barriers.
- Participating in modern communication forms such as conference calls and group conversations.
Why choose Telephoning B1–B2?
With a compact size of 64 pages, this book offers a highly efficient learning path. The method is extremely flexible and therefore suitable for classroom teaching, intensive company training, and independent study. The focus is always on practice: the provided language is directly usable in daily work. When you choose this material via Intertaal, you are assured of expert delivery and quick availability of your study material.
Target audience and application
This material is particularly suitable for students in Higher Professional Education (Hbo) and University Education (Wo), as well as for professionals working in management, customer service, and international trade. It provides a solid foundation for anyone who wants to professionalize their business English communication at B1 or B2 level.