Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss is an English-language book about negotiation, communication and techniques drawn from crisis-negotiation experience.
Voss translates negotiation principles into situations involving work, business and everyday conversations. The book focuses on listening, questions, communication under pressure and understanding the other party’s position.
- Negotiation and communication
- Listening and questioning techniques
- Communication under pressure
- Business and everyday negotiations
- English-language paperback
A widely read negotiation book for professionals, students and readers who want to sharpen communication and negotiation skills.