{"product_id":"telephoning-b1-b2-9783125013209","title":"Telephoning b1–b2","description":"\u003ch2 data-end=\"22\" data-start=\"0\"\u003eTelephoning B1–B2: Professionalism on the Phone\u003c\/h2\u003e\u003cp data-end=\"121\" data-start=\"24\"\u003e\u003cstrong\u003eBusiness English | Level B1–B2 | DELTA Business Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\u003cp data-end=\"473\" data-start=\"165\"\u003eIn an international work environment, telephoning in English remains a crucial skill. Unlike email, where one has time to rephrase sentences, a phone conversation requires direct clarity, a sharp listening ear, and the right professional tone. The study book \u003cstrong\u003eTelephoning B1–B2\u003c\/strong\u003e is specifically developed to support professionals and students in developing this spontaneous communication power.\u003c\/p\u003e\u003cp data-end=\"757\" data-start=\"475\"\u003eThis learning material does not focus on general vocabulary, but on functional language that is directly applicable in the workplace. Users learn how to effectively open conversations, clearly structure information, and professionally handle complaints or misunderstandings. By emphasizing realistic scenarios, the learner builds the confidence needed for successful international interaction.\u003c\/p\u003e\u003ch3 data-end=\"1204\" data-start=\"1182\"\u003eKey skills in this book\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e \u003cli\u003eOptimizing listening skills within a business context.\u003c\/li\u003e \u003cli\u003eProfessionally starting, structuring, and ending conversations.\u003c\/li\u003e \u003cli\u003eHandling both incoming and outgoing calls.\u003c\/li\u003e \u003cli\u003eAccurately taking and passing on messages.\u003c\/li\u003e \u003cli\u003eDe-escalating problems and resolving language barriers.\u003c\/li\u003e \u003cli\u003eParticipating in modern communication forms such as conference calls and group conversations.\u003c\/li\u003e\u003cp\u003e\u003c\/p\u003e\u003c\/ul\u003e\u003ch3 data-end=\"1487\" data-start=\"1453\"\u003eWhy choose Telephoning B1–B2?\u003c\/h3\u003e\u003cp data-end=\"1675\" data-start=\"1643\"\u003eWith a compact size of 64 pages, this book offers a highly efficient learning path. The method is extremely flexible and therefore suitable for classroom teaching, intensive company training, and independent study. The focus is always on practice: the provided language is directly usable in daily work. When you choose this material via Intertaal, you are assured of expert delivery and quick availability of your study material.\u003c\/p\u003e\u003ch3 data-end=\"1751\" data-start=\"1718\"\u003eTarget audience and application\u003c\/h3\u003e\u003cp data-end=\"1965\" data-start=\"1753\"\u003eThis material is particularly suitable for students in Higher Professional Education (Hbo) and University Education (Wo), as well as for professionals working in management, customer service, and international trade. It provides a solid foundation for anyone who wants to professionalize their business English communication at B1 or B2 level.\u003c\/p\u003e","brand":"Intertaal","offers":[{"title":"Default Title","offer_id":53844067483988,"sku":"9783125013209","price":42.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0967\/0538\/0692\/files\/telephoning-b1-b2-boek-349.webp?v=1776907304","url":"https:\/\/intertaalid.nl\/en\/products\/telephoning-b1-b2-9783125013209","provider":"Intertaal","version":"1.0","type":"link"}