{"product_id":"strategische-noodzaak-derde-ring-9789493480063","title":"De strategische noodzaak van de derde ring - Over de businesscase van verbinding en betekenis","description":"\u003cp\u003e\u003cstrong\u003eOverview of the book\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eMany organizations have an inspiring mission, but often fail to live up to it. Their services are usually experienced by customers as average and interchangeable, despite investments in process optimization and complaint reduction.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eNew innovation and competition domain: the Third Ring\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis book introduces the Third Ring, an untapped domain in which organizations create distinctive capability through meaningful connection with customers. Here, it's about more than having the basics in order: it focuses on customer experience that truly touches.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCreating sustainable customer value\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFor lasting customer loyalty, the step is needed from 'time well saved' to 'time well spent' and 'time well invested'. Organizations must listen differently, design customer journeys that make an impact, and steer towards a culture in which employees make the difference.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePractical tools and applications\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eInspiring examples from practice\u003c\/li\u003e\u003cli\u003eConcrete methods to improve customer journeys\u003c\/li\u003e\u003cli\u003eEffective ways to measure customer impact\u003c\/li\u003e\u003cli\u003eSteering towards a people-centered organizational culture\u003c\/li\u003e\u003cp\u003e\u003c\/p\u003e\u003c\/ul\u003e\u003cp\u003eThe result is an organization that is recognized by customers as unique and valuable, and to which they remain loyal.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLanguage and usage\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis book is written in Dutch and suitable for professionals and organizations that want to strengthen their customer orientation. Intertaal is your reliable supplier and guarantees fast delivery of this valuable resource.\u003c\/p\u003e","brand":"Intertaal","offers":[{"title":"Default Title","offer_id":54084398973268,"sku":"9789493480063","price":34.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0967\/0538\/0692\/files\/strategische-noodzaak-derde-ring-boek-385.webp?v=1776941541","url":"https:\/\/intertaalid.nl\/en\/products\/strategische-noodzaak-derde-ring-9789493480063","provider":"Intertaal","version":"1.0","type":"link"}